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Paper Abstract and Keywords
Presentation 2011-08-26 13:05
[Keynote Address] A research project for human centered service engineering
Masaaki Mochimaru (AIST) SWIM2011-11
Abstract (in Japanese) (See Japanese page) 
(in English) A research project for service engineering aims to improve service productivity and value in use at the same time. The basic concept of the project is to represent human activities in services for customers and service providers, and to present dynamics of services to executive persons. Through real service field researches of retailing, entertainment, sightseeing and healthcare, the following elemental technologies for service engineering have been developed: ethnography to understand human activities in services, sensing technologies of them in services, data mining and modeling technologies, visualization and simulation technologies for executive persons and supporting technologies for real service fields.
Keyword (in Japanese) (See Japanese page) 
(in English) Service Engineering / Human Centered Design / Behavior measurement / Data mining / / / /  
Reference Info. IEICE Tech. Rep., vol. 111, no. 189, SWIM2011-11, pp. 1-6, Aug. 2011.
Paper # SWIM2011-11 
Date of Issue 2011-08-19 (SWIM) 
ISSN Print edition: ISSN 0913-5685    Online edition: ISSN 2432-6380
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
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Conference Information
Committee SWIM  
Conference Date 2011-08-26 - 2011-08-26 
Place (in Japanese) (See Japanese page) 
Place (in English) Kikai-Shinko-Kaikan Bldg 
Topics (in Japanese) (See Japanese page) 
Topics (in English)  
Paper Information
Registration To SWIM 
Conference Code 2011-08-SWIM 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) A research project for human centered service engineering 
Sub Title (in English)  
Keyword(1) Service Engineering  
Keyword(2) Human Centered Design  
Keyword(3) Behavior measurement  
Keyword(4) Data mining  
1st Author's Name Masaaki Mochimaru  
1st Author's Affiliation National Institute of Advanced Industrial Science and Technology (AIST)
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Speaker Author-1 
Date Time 2011-08-26 13:05:00 
Presentation Time 60 minutes 
Registration for SWIM 
Paper # SWIM2011-11 
Volume (vol) vol.111 
Number (no) no.189 
Page pp.1-6 
Date of Issue 2011-08-19 (SWIM) 

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