| IEICE Technical Committee Submission System Conference Paper's Information |
Online Proceedings [Sign in] Tech. Rep. Archives |
| Go Top Page | Go Previous | [Japanese] / [English] |
| Paper Abstract and Keywords | ||
| Presentation | 2019-06-21 13:35 Fundamental Study on Dialog System for Customer Service Training Soichiro Iida, Satoru Fujita, Donghao Wang, Kazuki Ogawara (Univ. of Tsukuba), Hiromitsu Nishizaki (Univ. of Yamanashi), Takehito Utsuro, Junichi Hoshino (Univ. of Tsukuba)  NLC2019-2 |
|
| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | In the service industry, customer service is important to obtain satisfaction and harnessing brand loyalty. In this paper, we present customer service training system that staff trainee can exercise various situations by speech conversation with customer agent. | |
| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | customer service training / conversational customer agent / / / / / / | |
| Reference Info. | IEICE Tech. Rep., vol. 119, no. 98, NLC2019-2, pp. 7-12, June 2019. | |
| Paper # | NLC2019-2 | |
| Date of Issue | 2019-06-14 (NLC) | |
| ISSN | Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | NLC2019-2 |
|
| Conference Information | |
| Committee | NLC IPSJ-ICS |
| Conference Date | 2019-06-21 - 2019-06-22 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Hiroshima University of Economics (Tatemachi Campus) |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Application of natural language processing and intelligent systems, and general topic of NLP |
| Paper Information | |
| Registration To | NLC |
| Conference Code | 2019-06-NLC-ICS |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Fundamental Study on Dialog System for Customer Service Training |
| Sub Title (in English) | |
| Keyword(1) | customer service training |
| Keyword(2) | conversational customer agent |
| Keyword(3) | |
| Keyword(4) | |
| Keyword(5) | |
| Keyword(6) | |
| Keyword(7) | |
| Keyword(8) | |
| 1st Author's Name | Soichiro Iida |
| 1st Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 2nd Author's Name | Satoru Fujita |
| 2nd Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 3rd Author's Name | Donghao Wang |
| 3rd Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 4th Author's Name | Kazuki Ogawara |
| 4th Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 5th Author's Name | Hiromitsu Nishizaki |
| 5th Author's Affiliation | University of Yamanashi (Univ. of Yamanashi) |
| 6th Author's Name | Takehito Utsuro |
| 6th Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 7th Author's Name | Junichi Hoshino |
| 7th Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 8th Author's Name | |
| 8th Author's Affiliation | () |
| 9th Author's Name | |
| 9th Author's Affiliation | () |
| 10th Author's Name | |
| 10th Author's Affiliation | () |
| 11th Author's Name | |
| 11th Author's Affiliation | () |
| 12th Author's Name | |
| 12th Author's Affiliation | () |
| 13th Author's Name | |
| 13th Author's Affiliation | () |
| 14th Author's Name | |
| 14th Author's Affiliation | () |
| 15th Author's Name | |
| 15th Author's Affiliation | () |
| 16th Author's Name | |
| 16th Author's Affiliation | () |
| 17th Author's Name | |
| 17th Author's Affiliation | () |
| 18th Author's Name | |
| 18th Author's Affiliation | () |
| Speaker | Author-1 |
| Date Time | 2019-06-21 13:35:00 |
| Presentation Time | 25 minutes |
| Registration for | NLC |
| Paper # | NLC2019-2 |
| Volume (vol) | vol.119 |
| Number (no) | no.98 |
| Page | pp.7-12 |
| #Pages | 6 |
| Date of Issue | 2019-06-14 (NLC) |
[Return to Top Page]