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| Presentation | 2021-01-21 15:50 Customer service training VR system with spoken voice traning Toki Nishio, Soichiro Iida (Univ. of Tsukuba), Yuta Sano, Leow Chee Siang, Hiromitsu Nishizaki (Univ. of Yamanashi), Takehito Utsuro, Junichi Hoshino (Univ. of Tsukuba)  MVE2020-32 |
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| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | A filler is a word that has no meaning in itself and is used to fill gaps in conversation. In customer service, this filler and fluency in speaking style are also considered to affect the impression. In this paper, we propose a system to train the trainer's way of speaking by detecting the filler in the customer service training scene. We conduct user studies and confirm whether the system experience will improve the impression of trust and familiarity given to customers. | |
| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | customer service training / filler / speech recognition / speech recognition / / / / | |
| Reference Info. | IEICE Tech. Rep., vol. 120, no. 319, MVE2020-32, pp. 13-16, Jan. 2021. | |
| Paper # | MVE2020-32 | |
| Date of Issue | 2021-01-14 (MVE) | |
| ISSN | Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | MVE2020-32 |
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| Conference Information | |
| Committee | MVE IPSJ-CVIM |
| Conference Date | 2021-01-21 - 2021-01-22 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Online |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Paper Information | |
| Registration To | MVE |
| Conference Code | 2021-01-MVE-CVIM |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Customer service training VR system with spoken voice traning |
| Sub Title (in English) | |
| Keyword(1) | customer service training |
| Keyword(2) | filler |
| Keyword(3) | speech recognition |
| Keyword(4) | speech recognition |
| Keyword(5) | |
| Keyword(6) | |
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| Keyword(8) | |
| 1st Author's Name | Toki Nishio |
| 1st Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 2nd Author's Name | Soichiro Iida |
| 2nd Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 3rd Author's Name | Yuta Sano |
| 3rd Author's Affiliation | University of Yamanashi (Univ. of Yamanashi) |
| 4th Author's Name | Leow Chee Siang |
| 4th Author's Affiliation | University of Yamanashi (Univ. of Yamanashi) |
| 5th Author's Name | Hiromitsu Nishizaki |
| 5th Author's Affiliation | University of Yamanashi (Univ. of Yamanashi) |
| 6th Author's Name | Takehito Utsuro |
| 6th Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 7th Author's Name | Junichi Hoshino |
| 7th Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
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| Speaker | Author-1 |
| Date Time | 2021-01-21 15:50:00 |
| Presentation Time | 15 minutes |
| Registration for | MVE |
| Paper # | MVE2020-32 |
| Volume (vol) | vol.120 |
| Number (no) | no.319 |
| Page | pp.13-16 |
| #Pages | 4 |
| Date of Issue | 2021-01-14 (MVE) |
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