| IEICE Technical Committee Submission System Conference Paper's Information |
Online Proceedings [Sign in] Tech. Rep. Archives |
| Go Top Page | Go Previous | [Japanese] / [English] |
| Paper Abstract and Keywords | ||
| Presentation | 2023-03-14 14:10 HMD-type customer service training support system using eye tracking Takeru Oue, Yukihiro Matsubara, Kousuke Mouri, Masaru Okamoto (Hiroshima City Univ.)  ET2022-71 |
|
| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | In this paper, customer service training support system using HMD and eye tracking approach are developed. By using this system, users can learn appropriate customer service for various customers. Based on some information measured from eye tracking device and speech recognition method, user’s behaviors are checked, and feedbacks are made for training of customer services. From verification experiments, it can be shown that users are able to learn some behaviors of customer service by using proposed system. | |
| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | VR / HMD / Eye Tracking / Speech Recognition / Customer Service Training / / / | |
| Reference Info. | IEICE Tech. Rep., vol. 122, no. 431, ET2022-71, pp. 73-78, March 2023. | |
| Paper # | ET2022-71 | |
| Date of Issue | 2023-03-07 (ET) | |
| ISSN | Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | ET2022-71 |
|
| Conference Information | |
| Committee | ET |
| Conference Date | 2023-03-14 - 2023-03-15 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Tokushima University |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | AI Education Design, etc. |
| Paper Information | |
| Registration To | ET |
| Conference Code | 2023-03-ET |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | HMD-type customer service training support system using eye tracking |
| Sub Title (in English) | |
| Keyword(1) | VR |
| Keyword(2) | HMD |
| Keyword(3) | Eye Tracking |
| Keyword(4) | Speech Recognition |
| Keyword(5) | Customer Service Training |
| Keyword(6) | |
| Keyword(7) | |
| Keyword(8) | |
| 1st Author's Name | Takeru Oue |
| 1st Author's Affiliation | Hiroshima City University (Hiroshima City Univ.) |
| 2nd Author's Name | Yukihiro Matsubara |
| 2nd Author's Affiliation | Hiroshima City University (Hiroshima City Univ.) |
| 3rd Author's Name | Kousuke Mouri |
| 3rd Author's Affiliation | Hiroshima City University (Hiroshima City Univ.) |
| 4th Author's Name | Masaru Okamoto |
| 4th Author's Affiliation | Hiroshima City University (Hiroshima City Univ.) |
| 5th Author's Name | |
| 5th Author's Affiliation | () |
| 6th Author's Name | |
| 6th Author's Affiliation | () |
| 7th Author's Name | |
| 7th Author's Affiliation | () |
| 8th Author's Name | |
| 8th Author's Affiliation | () |
| 9th Author's Name | |
| 9th Author's Affiliation | () |
| 10th Author's Name | |
| 10th Author's Affiliation | () |
| 11th Author's Name | |
| 11th Author's Affiliation | () |
| 12th Author's Name | |
| 12th Author's Affiliation | () |
| 13th Author's Name | |
| 13th Author's Affiliation | () |
| 14th Author's Name | |
| 14th Author's Affiliation | () |
| 15th Author's Name | |
| 15th Author's Affiliation | () |
| 16th Author's Name | |
| 16th Author's Affiliation | () |
| 17th Author's Name | |
| 17th Author's Affiliation | () |
| 18th Author's Name | |
| 18th Author's Affiliation | () |
| Speaker | Author-1 |
| Date Time | 2023-03-14 14:10:00 |
| Presentation Time | 25 minutes |
| Registration for | ET |
| Paper # | ET2022-71 |
| Volume (vol) | vol.122 |
| Number (no) | no.431 |
| Page | pp.73-78 |
| #Pages | 6 |
| Date of Issue | 2023-03-07 (ET) |
[Return to Top Page]