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Committee Date Time Place Paper Title / Authors Abstract Paper #
NS, IN
(Joint)
2013-03-07
10:00
Okinawa Okinawa Zanpamisaki Royal Hotel Performance Analysis of Internet-based Call Centers with Interactive Voice Response and Retrial Customers
Kosuke Hashizume (Kyoto Univ.), Tuan Phung-Duc (Tokyo Inst. of Tech.), Shoji Kasahara (NAIST), Yutaka Takahashi (Kyoto Univ.) NS2012-203
 [more] NS2012-203
pp.219-224
NS, IN
(Joint)
2012-03-08
10:30
Miyazaki Miyazaki Seagia Performance Analysis of Call Centers with Interactive Voice Response and Redial Customers: An Approach by Retrial Queues
Kosuke Hashizume, Phung Duc Tuan, Shoji Kasahara, Yutaka Takahashi (Kyoto Univ.) NS2011-198
Recently, call centers are important from a customer service point of view because they have a significant impact on cus... [more] NS2011-198
pp.107-112
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