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All Technical Committee Conferences (Searched in: All Years)
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Search Results: Conference Papers |
Conference Papers (Available on Advance Programs) (Sort by: Date Descending) |
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Committee |
Date Time |
Place |
Paper Title / Authors |
Abstract |
Paper # |
ET |
2023-03-14 14:10 |
Tokushima |
Tokushima University (Primary: On-site, Secondary: Online) |
HMD-type customer service training support system using eye tracking Takeru Oue, Yukihiro Matsubara, Kousuke Mouri, Masaru Okamoto (Hiroshima City Univ.) ET2022-71 |
In this paper, customer service training support system using HMD and eye tracking approach are developed. By using this... [more] |
ET2022-71 pp.73-78 |
MVE, IPSJ-CVIM |
2021-01-21 15:50 |
Online |
Online |
Customer service training VR system with spoken voice traning Toki Nishio, Soichiro Iida (Univ. of Tsukuba), Yuta Sano, Leow Chee Siang, Hiromitsu Nishizaki (Univ. of Yamanashi), Takehito Utsuro, Junichi Hoshino (Univ. of Tsukuba) MVE2020-32 |
A filler is a word that has no meaning in itself and is used to fill gaps in conversation. In customer service, this fil... [more] |
MVE2020-32 pp.13-16 |
NLC, IPSJ-ICS |
2019-06-21 13:35 |
Hiroshima |
Hiroshima University of Economics (Tatemachi Campus) |
Fundamental Study on Dialog System for Customer Service Training Soichiro Iida, Satoru Fujita, Donghao Wang, Kazuki Ogawara (Univ. of Tsukuba), Hiromitsu Nishizaki (Univ. of Yamanashi), Takehito Utsuro, Junichi Hoshino (Univ. of Tsukuba) NLC2019-2 |
In the service industry, customer service is important to obtain satisfaction and harnessing brand loyalty. In this pap... [more] |
NLC2019-2 pp.7-12 |
KBSE |
2017-01-24 13:20 |
Tokyo |
Kikai-Shinko-Kaikan Bldg. |
Method for Designing Training Data for a QA System using Consumer and Service Modeling Hironori Takeuchi, Shiki Akihara (IBM) KBSE2016-37 |
By using the question answering technology, we can develop an inquiry system for various business.
When constructing an... [more] |
KBSE2016-37 pp.37-42 |
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