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Paper Abstract and Keywords
Presentation 2010-07-09 11:45
Trouble Cause Estimation Method from Past Cases in Incident Management
Kuniaki Shimada, Yasuhide Matsumoto (Fujitsu Labs. Ltd.) ICM2010-22
Abstract (in Japanese) (See Japanese page) 
(in English) The maintenance cost for application and operation in the IT investment cost has exceed 70%. It is necessary to identify the trouble cause in incident management promptly to reduce this cost. In a past method, an important word extraction and the machine learning like the decision tree is used to estimate the trouble cause. In this method, there is a problem with low identification rate and accuracy when the error message is not described in a past case. Then, we propose the method for raising an identification rate and accuracy of the trouble cause. In our method, evidence information is regularized and input to the incident as tag. An identification rate has improved to 63% as a result of actually evaluation by the incident of the site where the application is maintained.
Keyword (in Japanese) (See Japanese page) 
(in English) Operation Management / ITIL / Incident Management / Machine Learning / Decision Tree / / /  
Reference Info. IEICE Tech. Rep., vol. 110, no. 119, ICM2010-22, pp. 79-84, July 2010.
Paper # ICM2010-22 
Date of Issue 2010-07-01 (ICM) 
ISSN Print edition: ISSN 0913-5685    Online edition: ISSN 2432-6380
Copyright
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reproduction
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
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Conference Information
Committee ICM  
Conference Date 2010-07-08 - 2010-07-09 
Place (in Japanese) (See Japanese page) 
Place (in English) Future University Hakodate 
Topics (in Japanese) (See Japanese page) 
Topics (in English)  
Paper Information
Registration To ICM 
Conference Code 2010-07-ICM 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Trouble Cause Estimation Method from Past Cases in Incident Management 
Sub Title (in English)  
Keyword(1) Operation Management  
Keyword(2) ITIL  
Keyword(3) Incident Management  
Keyword(4) Machine Learning  
Keyword(5) Decision Tree  
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1st Author's Name Kuniaki Shimada  
1st Author's Affiliation Fujitsu Laboratories Limited (Fujitsu Labs. Ltd.)
2nd Author's Name Yasuhide Matsumoto  
2nd Author's Affiliation Fujitsu Laboratories Limited (Fujitsu Labs. Ltd.)
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Speaker Author-1 
Date Time 2010-07-09 11:45:00 
Presentation Time 25 minutes 
Registration for ICM 
Paper # ICM2010-22 
Volume (vol) vol.110 
Number (no) no.119 
Page pp.79-84 
#Pages
Date of Issue 2010-07-01 (ICM) 


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