Paper Abstract and Keywords |
Presentation |
2010-07-09 11:45
Trouble Cause Estimation Method from Past Cases in Incident Management Kuniaki Shimada, Yasuhide Matsumoto (Fujitsu Labs. Ltd.) ICM2010-22 |
Abstract |
(in Japanese) |
(See Japanese page) |
(in English) |
The maintenance cost for application and operation in the IT investment cost has exceed 70%. It is necessary to identify the trouble cause in incident management promptly to reduce this cost. In a past method, an important word extraction and the machine learning like the decision tree is used to estimate the trouble cause. In this method, there is a problem with low identification rate and accuracy when the error message is not described in a past case. Then, we propose the method for raising an identification rate and accuracy of the trouble cause. In our method, evidence information is regularized and input to the incident as tag. An identification rate has improved to 63% as a result of actually evaluation by the incident of the site where the application is maintained. |
Keyword |
(in Japanese) |
(See Japanese page) |
(in English) |
Operation Management / ITIL / Incident Management / Machine Learning / Decision Tree / / / |
Reference Info. |
IEICE Tech. Rep., vol. 110, no. 119, ICM2010-22, pp. 79-84, July 2010. |
Paper # |
ICM2010-22 |
Date of Issue |
2010-07-01 (ICM) |
ISSN |
Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 |
Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) |
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ICM2010-22 |
Conference Information |
Committee |
ICM |
Conference Date |
2010-07-08 - 2010-07-09 |
Place (in Japanese) |
(See Japanese page) |
Place (in English) |
Future University Hakodate |
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(See Japanese page) |
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Paper Information |
Registration To |
ICM |
Conference Code |
2010-07-ICM |
Language |
Japanese |
Title (in Japanese) |
(See Japanese page) |
Sub Title (in Japanese) |
(See Japanese page) |
Title (in English) |
Trouble Cause Estimation Method from Past Cases in Incident Management |
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Operation Management |
Keyword(2) |
ITIL |
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Incident Management |
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Machine Learning |
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Decision Tree |
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1st Author's Name |
Kuniaki Shimada |
1st Author's Affiliation |
Fujitsu Laboratories Limited (Fujitsu Labs. Ltd.) |
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Yasuhide Matsumoto |
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Fujitsu Laboratories Limited (Fujitsu Labs. Ltd.) |
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Speaker |
Author-1 |
Date Time |
2010-07-09 11:45:00 |
Presentation Time |
25 minutes |
Registration for |
ICM |
Paper # |
ICM2010-22 |
Volume (vol) |
vol.110 |
Number (no) |
no.119 |
Page |
pp.79-84 |
#Pages |
6 |
Date of Issue |
2010-07-01 (ICM) |
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