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| Paper Abstract and Keywords | ||
| Presentation | 2010-08-28 09:30 Resolving Conflict through Assertive Communication in the Workplace -- Case Studies of Relationship with Managers -- Hiroko Osawa (Waseda Univ.)  HCS2010-30 |
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| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | The study to be reported in this presentation is a qualitative analysis of assertive communication based on interviews with office workers. The interviews suggest that they resolved conflicts in the workplace by asserting their opinions against their superiors, when the issues affected their own personal well-being and when they were sure of the legitimacy of their opinions, even though the primary factor that caused the conflict was organizational problem and/or corporate workplace cultures. Concerns regarding power structures within the organization or personality issues of the participants did not influence their approach but affected the choice of particular strategy to be employed. | |
| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | Assertive Communication / Conflict / Resolution Strategy / Workplace / Interpersonal-Communication / / / | |
| Reference Info. | IEICE Tech. Rep., vol. 110, no. 185, HCS2010-30, pp. 19-24, Aug. 2010. | |
| Paper # | HCS2010-30 | |
| Date of Issue | 2010-08-20 (HCS) | |
| ISSN | Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | HCS2010-30 |
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| Conference Information | |
| Committee | HCS |
| Conference Date | 2010-08-27 - 2010-08-28 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | N55 Nishi-Waseda Campus, Waseda University |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Verbal Communication and the Field |
| Paper Information | |
| Registration To | HCS |
| Conference Code | 2010-08-HCS |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Resolving Conflict through Assertive Communication in the Workplace |
| Sub Title (in English) | Case Studies of Relationship with Managers |
| Keyword(1) | Assertive Communication |
| Keyword(2) | Conflict |
| Keyword(3) | Resolution Strategy |
| Keyword(4) | Workplace |
| Keyword(5) | Interpersonal-Communication |
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| 1st Author's Name | Hiroko Osawa |
| 1st Author's Affiliation | Waseda University (Waseda Univ.) |
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| Speaker | Author-1 |
| Date Time | 2010-08-28 09:30:00 |
| Presentation Time | 40 minutes |
| Registration for | HCS |
| Paper # | HCS2010-30 |
| Volume (vol) | vol.110 |
| Number (no) | no.185 |
| Page | pp.19-24 |
| #Pages | 6 |
| Date of Issue | 2010-08-20 (HCS) |
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