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Paper Abstract and Keywords
Presentation 2012-01-20 12:10
CSQCC: Computer Supported Quality Control Circle With Behavior Measurement Of Workers And Its Visualization Tool
Ryoko Ueoka (AIST), Takeshi Shimmura (Ganko Food, AIST), Ryuhei Tenmoku, Takashi Okuma, Takeshi Kurata (AIST) PRMU2011-172 MVE2011-81
Abstract (in Japanese) (See Japanese page) 
(in English) The activity of quality control circle (QCC) has been conducted in restaurant business to improve service productivity. However, it was difficult to show the evidence of improvement objectively. For the purpose of developing the new QCC method specified in service industry, we propose Computer Supported Quality Control Circle (CSQCC). In this study, as a first step of CSQCC we carried out a pilot study in a Japanese cuisine restaurant and evaluated a potential of CSQCC by measuring behaviors of workers over a month and using 3D visualization and statistical data combining workers’ trajectories with point-of-sale (POS) accounting data. As members of the QCC shared waitresses’ behaviors, they could effectively find some patterns of traffic in working area correlating to productivity, which shows potential of CSQCC as a new method of service observation.
Keyword (in Japanese) (See Japanese page) 
(in English) Quality Control Circle / Service Science / Visualization Tool / Behavior Monitoring / / / /  
Reference Info. IEICE Tech. Rep., vol. 111, no. 380, MVE2011-81, pp. 251-256, Jan. 2012.
Paper # MVE2011-81 
Date of Issue 2012-01-12 (PRMU, MVE) 
ISSN Print edition: ISSN 0913-5685    Online edition: ISSN 2432-6380
Copyright
and
reproduction		 All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
Download PDF PRMU2011-172 MVE2011-81

Conference Information
Committee PRMU MVE CQ IPSJ-CVIM  
Conference Date 2012-01-19 - 2012-01-20 
Place (in Japanese) (See Japanese page) 
Place (in English)  
Topics (in Japanese) (See Japanese page) 
Topics (in English)  
Paper Information
Registration To MVE 
Conference Code 2012-01-PRMU-MVE-CQ-CVIM 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) CSQCC: Computer Supported Quality Control Circle With Behavior Measurement Of Workers And Its Visualization Tool 
Sub Title (in English)  
Keyword(1) Quality Control Circle  
Keyword(2) Service Science  
Keyword(3) Visualization Tool  
Keyword(4) Behavior Monitoring  
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Keyword(6)  
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1st Author's Name Ryoko Ueoka  
1st Author's Affiliation National Institute Of Advanced Industrial Science And Technology (AIST)
2nd Author's Name Takeshi Shimmura  
2nd Author's Affiliation Ganko Food Service Co. Ltd., National Institute of Advanced Industrial Science and Technology (Ganko Food, AIST)
3rd Author's Name Ryuhei Tenmoku  
3rd Author's Affiliation National Institute Of Advanced Industrial Science And Technology (AIST)
4th Author's Name Takashi Okuma  
4th Author's Affiliation National Institute Of Advanced Industrial Science And Technology (AIST)
5th Author's Name Takeshi Kurata  
5th Author's Affiliation National Institute Of Advanced Industrial Science And Technology (AIST)
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Speaker Author-1 
Date Time 2012-01-20 12:10:00 
Presentation Time 30 minutes 
Registration for MVE 
Paper # PRMU2011-172, MVE2011-81 
Volume (vol) vol.111 
Number (no) no.379(PRMU), no.380(MVE) 
Page pp.251-256 
#Pages 6 
Date of Issue 2012-01-12 (PRMU, MVE) 

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