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| Presentation | 2014-06-07 13:00 [Poster Presentation] Towards developing a service operation estimation system for efficient service-process anaysis Karimu Kato (Univ. of Tsukuba), Ryuhei Tenmoku, Koji Makita (AIST), Takeshi Kurata (AIST/Univ. of Tsukuba)  MVE2014-7 |
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| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | In service industries there is a strong demand for improving the service processes by checking the service operations (SOs) of their employees more quantitatively. Therefore we have developed the Service-Operation Estimation (SOE) system. This system can estimate types of service operations of employees from their behavior data (position, orientation, action, and voice activity detection), work-related data (shift data, operational schedule), and accounting data (POS data). In the previous SOE system, SO classifiers are constructed using a supervised learning methods. However the system has the following problems; Expensive learning cost of SOE for launching and the inability to represent parallel and hierarchical operations. In this study, we aim at realizing efficient service-process analysis by visualizing service fields in terms of SOs while dealing with the problems mentioned above. |
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| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | Service-Process analysis / Service operation / Machine learning / / / / / | |
| Reference Info. | IEICE Tech. Rep., vol. 114, no. 73, MVE2014-7, pp. 105-106, June 2014. | |
| Paper # | MVE2014-7 | |
| Date of Issue | 2014-05-30 (MVE) | |
| ISSN | Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | MVE2014-7 |
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| Conference Information | |
| Committee | MVE |
| Conference Date | 2014-06-06 - 2014-06-07 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | |
| Paper Information | |
| Registration To | MVE |
| Conference Code | 2014-06-MVE |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Towards developing a service operation estimation system for efficient service-process anaysis |
| Sub Title (in English) | |
| Keyword(1) | Service-Process analysis |
| Keyword(2) | Service operation |
| Keyword(3) | Machine learning |
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| 1st Author's Name | Karimu Kato |
| 1st Author's Affiliation | University of Tsukuba (Univ. of Tsukuba) |
| 2nd Author's Name | Ryuhei Tenmoku |
| 2nd Author's Affiliation | National Institute of Advanced Industrial Science and Technology (AIST) |
| 3rd Author's Name | Koji Makita |
| 3rd Author's Affiliation | National Institute of Advanced Industrial Science and Technology (AIST) |
| 4th Author's Name | Takeshi Kurata |
| 4th Author's Affiliation | National Institute of Advanced Industrial Science and Technology/University of Tsukuba (AIST/Univ. of Tsukuba) |
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| Speaker | Author-1 |
| Date Time | 2014-06-07 13:00:00 |
| Presentation Time | 90 minutes |
| Registration for | MVE |
| Paper # | MVE2014-7 |
| Volume (vol) | vol.114 |
| Number (no) | no.73 |
| Page | pp.105-106 |
| #Pages | 2 |
| Date of Issue | 2014-05-30 (MVE) |
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