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| Presentation | 2016-07-07 15:05 Multiple Isolating Actions Extraction from Action Logs for Clarifying Trouble-shooting Process Akio Watanabe, Yoichi Matsuo, Keishiro Watanabe, Keisuke Ishibashi, Ryoichi Kawahara (NTT)  ICM2016-13 |
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| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | Virtualization of ICT system has made more convenient of its use. However, complicated system architecture by virtualization also causes various failures and makes trouble-shooting more difficult. Identifying the cause of failure which requires much skills and experience of system operation becomes more time-consuming task. In this paper, we propose a new method to obtain isolating action, which means the most important action, to identify the cause and to decide the next action for efficient trouble-shooting. Previous study have a limitation that it cannot obtain multiple isolating actions. Our new formulation as optimization problem using probabilistic modeling enabled to obtain multiple isolating actions simultaneously from operator's action logs. We evaluated efficiency and validity of our method using real operator's action logs observed in practical system management. |
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| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | Network Operation / Workflow Mining / Branch Point Extraction / Cause Analysis / Trouble-Ticket / Hidden Markov Model / Binary Tree Model / | |
| Reference Info. | IEICE Tech. Rep., vol. 116, no. 124, ICM2016-13, pp. 27-32, July 2016. | |
| Paper # | ICM2016-13 | |
| Date of Issue | 2016-06-30 (ICM) | |
| ISSN | Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | ICM2016-13 |
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| Conference Information | |
| Committee | ICM |
| Conference Date | 2016-07-07 - 2016-07-08 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Management Function, Management Theory, etc |
| Paper Information | |
| Registration To | ICM |
| Conference Code | 2016-07-ICM |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | Multiple Isolating Actions Extraction from Action Logs for Clarifying Trouble-shooting Process |
| Sub Title (in English) | |
| Keyword(1) | Network Operation |
| Keyword(2) | Workflow Mining |
| Keyword(3) | Branch Point Extraction |
| Keyword(4) | Cause Analysis |
| Keyword(5) | Trouble-Ticket |
| Keyword(6) | Hidden Markov Model |
| Keyword(7) | Binary Tree Model |
| Keyword(8) | |
| 1st Author's Name | Akio Watanabe |
| 1st Author's Affiliation | Nippon Telegraph and Telephone Corporation (NTT) |
| 2nd Author's Name | Yoichi Matsuo |
| 2nd Author's Affiliation | Nippon Telegraph and Telephone Corporation (NTT) |
| 3rd Author's Name | Keishiro Watanabe |
| 3rd Author's Affiliation | Nippon Telegraph and Telephone Corporation (NTT) |
| 4th Author's Name | Keisuke Ishibashi |
| 4th Author's Affiliation | Nippon Telegraph and Telephone Corporation (NTT) |
| 5th Author's Name | Ryoichi Kawahara |
| 5th Author's Affiliation | Nippon Telegraph and Telephone Corporation (NTT) |
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| Speaker | Author-1 |
| Date Time | 2016-07-07 15:05:00 |
| Presentation Time | 20 minutes |
| Registration for | ICM |
| Paper # | ICM2016-13 |
| Volume (vol) | vol.116 |
| Number (no) | no.124 |
| Page | pp.27-32 |
| #Pages | 6 |
| Date of Issue | 2016-06-30 (ICM) |
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