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Paper Abstract and Keywords
Presentation 2017-03-10 17:00
Action Sentence Matching Allowing Reordered Action Descriptions for Trouble Ticket Analysis
Akio Watanabe, Keishiro Watanabe, Ryoichi Kawahara (NTT) ICM2016-68
Abstract (in Japanese) (See Japanese page) 
(in English) Recent large and complicated networks make system operations more difficult because patterns of failure causes are more diverse than the past.
Especially, failure cause identification requires that operators have much knowledge and experience.
Therefore, a workload concentration on the expert operator becomes an urgent problem.
In this paper, we propose a method of obtaining trouble-shooting processes from trouble tickets that records operator's action logs.
Specifically, we develop a novel algorithm for identifying the sentences that show the same action from documents described by human language.
Keyword (in Japanese) (See Japanese page) 
(in English) Network Management / Fault Operation / Assignment Problem / / / / /  
Reference Info. IEICE Tech. Rep., vol. 116, no. 507, ICM2016-68, pp. 87-92, March 2017.
Paper # ICM2016-68 
Date of Issue 2017-03-02 (ICM) 
ISSN Print edition: ISSN 0913-5685    Online edition: ISSN 2432-6380
Copyright
and
reproduction
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
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Conference Information
Committee ICM  
Conference Date 2017-03-09 - 2017-03-10 
Place (in Japanese) (See Japanese page) 
Place (in English) Miyakojima Marine Terminal Bldg. 
Topics (in Japanese) (See Japanese page) 
Topics (in English) Element Management, Management Functionalities, Operations and Management Technologies 
Paper Information
Registration To ICM 
Conference Code 2017-03-ICM 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Action Sentence Matching Allowing Reordered Action Descriptions for Trouble Ticket Analysis 
Sub Title (in English)  
Keyword(1) Network Management  
Keyword(2) Fault Operation  
Keyword(3) Assignment Problem  
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1st Author's Name Akio Watanabe  
1st Author's Affiliation NTT Corpolation (NTT)
2nd Author's Name Keishiro Watanabe  
2nd Author's Affiliation NTT Corpolation (NTT)
3rd Author's Name Ryoichi Kawahara  
3rd Author's Affiliation NTT Corpolation (NTT)
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Speaker Author-1 
Date Time 2017-03-10 17:00:00 
Presentation Time 20 minutes 
Registration for ICM 
Paper # ICM2016-68 
Volume (vol) vol.116 
Number (no) no.507 
Page pp.87-92 
#Pages
Date of Issue 2017-03-02 (ICM) 


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