Paper Abstract and Keywords |
Presentation |
2018-01-27 14:50
Development of Latent Needs Visualization Agent for Supporting IT Troubleshooting Process within a University Yusuke Kometani (Kagawa Univ.), Takashi Satoh (The Univ. of Kitakyushu) ET2017-85 |
Abstract |
(in Japanese) |
(See Japanese page) |
(in English) |
In troubleshooting process it is effective to make visible the root cause and its corresponding solution of problems that a customer faces but unnoticed. We call the root cause “latent needs.” In this research, we develop a dialog agent to visualize latent needs that contributes to improve troubleshooting efficiency. Utterance generation rule of the dialog agent was created using work records of IT help desk in a university. We implemented the dialog agent by incorporating the rule into a chat bot creation service. We also clarified a direction of model improvement based on a data analysis for a purpose of quality assurance of utterance content. |
Keyword |
(in Japanese) |
(See Japanese page) |
(in English) |
IT troubleshooting / Latent Needs / Process Support / Dialogue Agent / Topic Model / Model Selection / / |
Reference Info. |
IEICE Tech. Rep., vol. 117, no. 421, ET2017-85, pp. 31-36, Jan. 2018. |
Paper # |
ET2017-85 |
Date of Issue |
2018-01-20 (ET) |
ISSN |
Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 |
Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) |
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ET2017-85 |
Conference Information |
Committee |
ET |
Conference Date |
2018-01-27 - 2018-01-27 |
Place (in Japanese) |
(See Japanese page) |
Place (in English) |
Kobe Univ. |
Topics (in Japanese) |
(See Japanese page) |
Topics (in English) |
Embodies Knowledge & Skill Education, etc. |
Paper Information |
Registration To |
ET |
Conference Code |
2018-01-ET |
Language |
Japanese |
Title (in Japanese) |
(See Japanese page) |
Sub Title (in Japanese) |
(See Japanese page) |
Title (in English) |
Development of Latent Needs Visualization Agent for Supporting IT Troubleshooting Process within a University |
Sub Title (in English) |
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IT troubleshooting |
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Latent Needs |
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Process Support |
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Dialogue Agent |
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Topic Model |
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Model Selection |
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1st Author's Name |
Yusuke Kometani |
1st Author's Affiliation |
Kagawa University (Kagawa Univ.) |
2nd Author's Name |
Takashi Satoh |
2nd Author's Affiliation |
The University of Kitakyushu (The Univ. of Kitakyushu) |
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Speaker |
Author-1 |
Date Time |
2018-01-27 14:50:00 |
Presentation Time |
25 minutes |
Registration for |
ET |
Paper # |
ET2017-85 |
Volume (vol) |
vol.117 |
Number (no) |
no.421 |
Page |
pp.31-36 |
#Pages |
6 |
Date of Issue |
2018-01-20 (ET) |