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Paper Abstract and Keywords
Presentation 2019-03-08 14:50
A Trouble Ticket System Specialized for Incident Response
Yu Tsuda, Takashi Tomine (NICT), Masato Jingu (NICT/HISYS), Keisuke Iwasaki (NTT-AT), Kenjiro Terada, Daisuke Inoue (NICT) ICSS2018-92
Abstract (in Japanese) (See Japanese page) 
(in English) In case that an organization has damaged by a cyberattack, it is crucial to minimize the damage by rapid security incident response. On the other hand, a trouble ticket system is typically leveraged for managing a business control (e.g. issue tracking for software development, troubleshooting on networks, etc). In this paper, we present a trouble ticket system, which enables us to rapidly respond to security incidents and to accumulate
knowledge of security incident response. Our system can visualize current progress status of each security incident response and real-time chatting messages among security operators. Our system also finds similar incidents on own networks from past security incident responses. In addition, security operators can see configuration on networks and cyber threat intelligences. Hereby our system encourages security operators to start rapid triage for security incidents. At the last part of this paper, we deploy the system on our network, then we discuss the system as case study.
Keyword (in Japanese) (See Japanese page) 
(in English) trouble ticket system / security incident response / security operation / / / / /  
Reference Info. IEICE Tech. Rep., vol. 118, no. 486, ICSS2018-92, pp. 197-202, March 2019.
Paper # ICSS2018-92 
Date of Issue 2019-02-28 (ICSS) 
ISSN Online edition: ISSN 2432-6380
Copyright
and
reproduction		 All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
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Conference Information
Committee ICSS IPSJ-SPT  
Conference Date 2019-03-07 - 2019-03-08 
Place (in Japanese) (See Japanese page) 
Place (in English) NICT Okinawa Electromagnetic Technology Center 
Topics (in Japanese) (See Japanese page) 
Topics (in English) Security, etc. 
Paper Information
Registration To ICSS 
Conference Code 2019-03-ICSS-SPT 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) A Trouble Ticket System Specialized for Incident Response 
Sub Title (in English)  
Keyword(1) trouble ticket system  
Keyword(2) security incident response  
Keyword(3) security operation  
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1st Author's Name Yu Tsuda  
1st Author's Affiliation National Institute of Information and Communications Technology (NICT)
2nd Author's Name Takashi Tomine  
2nd Author's Affiliation National Institute of Information and Communications Technology (NICT)
3rd Author's Name Masato Jingu  
3rd Author's Affiliation National Institute of Information and Communications Technology/Hitachi Systems, Ltd. (NICT/HISYS)
4th Author's Name Keisuke Iwasaki  
4th Author's Affiliation NTT Advanced Technology Corporation (NTT-AT)
5th Author's Name Kenjiro Terada  
5th Author's Affiliation National Institute of Information and Communications Technology (NICT)
6th Author's Name Daisuke Inoue  
6th Author's Affiliation National Institute of Information and Communications Technology (NICT)
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Speaker Author-3 
Date Time 2019-03-08 14:50:00 
Presentation Time 25 minutes 
Registration for ICSS 
Paper # ICSS2018-92 
Volume (vol) vol.118 
Number (no) no.486 
Page pp.197-202 
#Pages 6 
Date of Issue 2019-02-28 (ICSS) 

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