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Paper Abstract and Keywords
Presentation 2024-03-01 11:30
A Study on Time Series Analysis Method and LLM Application in Customer Support
Yoshiki Hayashi, Akihiro Chiba, Atsushi Toyama (NTT DOCOMO,), Tetsuya Shioda, Yuuki Taniguchi (NTT), Hiroki Asai (NTT DOCOMO,), Rin Kan (NTT), Takuya Kobayashi, Aogu Yamada, Gaku Ishikura, Ayaka Ueda, Satoshi Konishi (NTT DOCOMO,), Hisashi Kurasawa, Junji Tomita (NTT), Atsushi Sato (NTT DOCOMO,) SeMI2023-83
Abstract (in Japanese) (See Japanese page) 
(in English) To provide fine-tuned support tailored to each customer, companies need to understand needs and issues from customer information, such as attributes and behaviors, and offer assistance in the most appropriate manner. We propose a method to predict future customer behavior and output support information to realize such behavior, and a method of using LLM as an interface to utilize the output information for customer service.
Keyword (in Japanese) (See Japanese page) 
(in English) Transformer / Customer Support / LLM / LAM / / / /  
Reference Info. IEICE Tech. Rep., vol. 123, no. 400, SeMI2023-83, pp. 72-75, Feb. 2024.
Paper # SeMI2023-83 
Date of Issue 2024-02-22 (SeMI) 
ISSN Online edition: ISSN 2432-6380
Copyright
and
reproduction		 All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
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Conference Information
Committee SeMI IPSJ-UBI IPSJ-MBL  
Conference Date 2024-02-29 - 2024-03-01 
Place (in Japanese) (See Japanese page) 
Place (in English)  
Topics (in Japanese) (See Japanese page) 
Topics (in English)  
Paper Information
Registration To SeMI 
Conference Code 2024-02-SeMI-UBI-MBL 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) A Study on Time Series Analysis Method and LLM Application in Customer Support 
Sub Title (in English)  
Keyword(1) Transformer  
Keyword(2) Customer Support  
Keyword(3) LLM  
Keyword(4) LAM  
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Keyword(6)  
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1st Author's Name Yoshiki Hayashi  
1st Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
2nd Author's Name Akihiro Chiba  
2nd Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
3rd Author's Name Atsushi Toyama  
3rd Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
4th Author's Name Tetsuya Shioda  
4th Author's Affiliation NIPPON TELEGRAPH AND TELEPHONE CORPORATION (NTT)
5th Author's Name Yuuki Taniguchi  
5th Author's Affiliation NIPPON TELEGRAPH AND TELEPHONE CORPORATION (NTT)
6th Author's Name Hiroki Asai  
6th Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
7th Author's Name Rin Kan  
7th Author's Affiliation NIPPON TELEGRAPH AND TELEPHONE CORPORATION (NTT)
8th Author's Name Takuya Kobayashi  
8th Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
9th Author's Name Aogu Yamada  
9th Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
10th Author's Name Gaku Ishikura  
10th Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
11th Author's Name Ayaka Ueda  
11th Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
12th Author's Name Satoshi Konishi  
12th Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
13th Author's Name Hisashi Kurasawa  
13th Author's Affiliation NIPPON TELEGRAPH AND TELEPHONE CORPORATION (NTT)
14th Author's Name Junji Tomita  
14th Author's Affiliation NIPPON TELEGRAPH AND TELEPHONE CORPORATION (NTT)
15th Author's Name Atsushi Sato  
15th Author's Affiliation NTT DOCOMO, INC. (NTT DOCOMO,)
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Speaker Author-1 
Date Time 2024-03-01 11:30:00 
Presentation Time 20 minutes 
Registration for SeMI 
Paper # SeMI2023-83 
Volume (vol) vol.123 
Number (no) no.400 
Page pp.72-75 
#Pages 4 
Date of Issue 2024-02-22 (SeMI) 

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