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Paper Abstract and Keywords
Presentation 2011-10-06 13:45
[Invited Talk] Managing Unanticipated Problems and Resilience Engineering
Shigeru Haga (Rikkyo Univ.) SSS2011-10
Abstract (in Japanese) (See Japanese page) 
(in English) In consequence of the March 11 Tohoku Earthquake, many people and organizations faced unanticipated problems and had to react to them with a behavior not trained or practiced, nor prescribed by manuals, rules, or laws. Some made it successfully and some ended in failure. It was found to be necessary and important to anticipate as many scenarios as possible, and if an unanticipated event occurs, for front-line professionals to make decisions and actions by themselves. In emergency situations, people cannot effectively cope with problems by merely obeying manuals, but flexibility or resilience is required. In order to enhance resilience of individuals and organizations, and to achieve a real “learning culture”, a “just culture” in which human errors are not punished by their consequences is indispensible.
Keyword (in Japanese) (See Japanese page) 
(in English) Safety culture / Tohoku Earthquake / Success stories / Human error / Safety management / / /  
Reference Info. IEICE Tech. Rep., vol. 111, no. 221, SSS2011-10, pp. 5-8, Oct. 2011.
Paper # SSS2011-10 
Date of Issue 2011-09-29 (SSS) 
ISSN Print edition: ISSN 0913-5685    Online edition: ISSN 2432-6380
Copyright
and
reproduction		 All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
Download PDF SSS2011-10

Conference Information
Committee SSS  
Conference Date 2011-10-06 - 2011-10-06 
Place (in Japanese) (See Japanese page) 
Place (in English) Ｋｉｋａｉ－Ｓｈｉｎｋｏ－Ｋａｉｋａｎ Ｂｌｄｇ 
Topics (in Japanese) (See Japanese page) 
Topics (in English) Ｈｕｍａｎ facter 
Paper Information
Registration To SSS 
Conference Code 2011-10-SSS 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Managing Unanticipated Problems and Resilience Engineering 
Sub Title (in English)  
Keyword(1) Safety culture  
Keyword(2) Tohoku Earthquake  
Keyword(3) Success stories  
Keyword(4) Human error  
Keyword(5) Safety management  
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1st Author's Name Shigeru Haga  
1st Author's Affiliation Rikkyo University (Rikkyo Univ.)
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Speaker Author-1 
Date Time 2011-10-06 13:45:00 
Presentation Time 45 minutes 
Registration for SSS 
Paper # SSS2011-10 
Volume (vol) vol.111 
Number (no) no.221 
Page pp.5-8 
#Pages 4 
Date of Issue 2011-09-29 (SSS) 

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