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| Paper Abstract and Keywords | ||
| Presentation | 2012-07-13 14:00 User satisfaction assessment method based on user expectation Fumiya Kobayashi, Masataka Masuda (NTT)  CQ2012-37 |
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| Abstract | (in Japanese) | (See Japanese page) |
| (in English) | To ensure that video communication services meet the high expectations of end users, various assessment methods for user satisfaction has been developed. User quality of experience (QoE) assessment methods for video services has been proposed. However, to assess user satisfaction properly we have to consider the negative discrepancy between expected and perceived service the worse the service will be rated. We defined a framework to quantify user satisfaction and have proposed a QoE assessment method for mobile video service based on user preferences, video quality, motivation, and level of motivation achievement. In this study, we propose a user satisfaction assessment method considering the discrepancy between expected and perceived service. From the subjective test results we clarified the relationship between discrepancy and user satisfaction. | |
| Keyword | (in Japanese) | (See Japanese page) |
| (in English) | QoE / SERVQUAL / expectation / preference / video quality / motivation / satisfaction / gap | |
| Reference Info. | IEICE Tech. Rep., vol. 112, no. 119, CQ2012-37, pp. 119-123, July 2012. | |
| Paper # | CQ2012-37 | |
| Date of Issue | 2012-07-05 (CQ) | |
| ISSN | Print edition: ISSN 0913-5685 Online edition: ISSN 2432-6380 | |
| Copyright and reproduction |
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034) | |
| Download PDF | CQ2012-37 |
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| Conference Information | |
| Committee | CQ |
| Conference Date | 2012-07-12 - 2012-07-13 |
| Place (in Japanese) | (See Japanese page) |
| Place (in English) | Ehime Univ. |
| Topics (in Japanese) | (See Japanese page) |
| Topics (in English) | Audio and video quality, Media quality, Quality control of networks, Architecture of next generation/future networks, Ultra realistic communication, Reliability, general fields |
| Paper Information | |
| Registration To | CQ |
| Conference Code | 2012-07-CQ |
| Language | Japanese |
| Title (in Japanese) | (See Japanese page) |
| Sub Title (in Japanese) | (See Japanese page) |
| Title (in English) | User satisfaction assessment method based on user expectation |
| Sub Title (in English) | |
| Keyword(1) | QoE |
| Keyword(2) | SERVQUAL |
| Keyword(3) | expectation |
| Keyword(4) | preference |
| Keyword(5) | video quality |
| Keyword(6) | motivation |
| Keyword(7) | satisfaction |
| Keyword(8) | gap |
| 1st Author's Name | Fumiya Kobayashi |
| 1st Author's Affiliation | Nippon telegraph and telephone corporation (NTT) |
| 2nd Author's Name | Masataka Masuda |
| 2nd Author's Affiliation | Nippon telegraph and telephone corporation (NTT) |
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| Speaker | Author-1 |
| Date Time | 2012-07-13 14:00:00 |
| Presentation Time | 25 minutes |
| Registration for | CQ |
| Paper # | CQ2012-37 |
| Volume (vol) | vol.112 |
| Number (no) | no.119 |
| Page | pp.119-123 |
| #Pages | 5 |
| Date of Issue | 2012-07-05 (CQ) |
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