IEICE Technical Committee Submission System
Conference Paper's Information
Online Proceedings
[Sign in]
Tech. Rep. Archives
 Go Top Page Go Previous   [Japanese] / [English] 

Paper Abstract and Keywords
Presentation 2022-05-28 13:00
Correlation analysis of reviewer rating trends and trustworthiness on EC site
Ryohei Suzuki, Iifan Tyou, Naoto Kiribuchi, Nami Ashizawa (NTT), Kazutoshi Sasahara (Tokyo Tech) R2022-1
Abstract (in Japanese) (See Japanese page) 
(in English) E-commerce sites have a system to evaluate the reputation of products by the number of stars and reviews. When purchasing a product, users use this information to consider whether the transaction is trustworthy. However, it is known that reviews and star counts can be manipulated intentionally, so there is a risk in relying on these ratings. Moreover, it is thought that users who refer to reputation also differ in which information they tend to trust. In this paper, we classified the tendency of individual ratings (distribution of stars) into five patterns, and conducted a survey on the relationship between one's own rating pattern and the pattern of ratings one trusts. Based on the results, we propose a review selection requirement for referring to reviews with higher reliability for products with many ratings.
Keyword (in Japanese) (See Japanese page) 
(in English) Trust / Reputation / Review / / / / /  
Reference Info. IEICE Tech. Rep., vol. 122, no. 57, R2022-1, pp. 1-6, May 2022.
Paper # R2022-1 
Date of Issue 2022-05-21 (R) 
ISSN Online edition: ISSN 2432-6380
All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
Download PDF R2022-1

Conference Information
Committee R  
Conference Date 2022-05-28 - 2022-05-28 
Place (in Japanese) (See Japanese page) 
Place (in English) Online 
Topics (in Japanese) (See Japanese page) 
Topics (in English) Software Reliability, Reliability General 
Paper Information
Registration To R 
Conference Code 2022-05-R 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Correlation analysis of reviewer rating trends and trustworthiness on EC site 
Sub Title (in English)  
Keyword(1) Trust  
Keyword(2) Reputation  
Keyword(3) Review  
1st Author's Name Ryohei Suzuki  
1st Author's Affiliation NTT Social Informatics Laboratories (NTT)
2nd Author's Name Iifan Tyou  
2nd Author's Affiliation NTT Social Informatics Laboratories (NTT)
3rd Author's Name Naoto Kiribuchi  
3rd Author's Affiliation NTT Social Informatics Laboratories (NTT)
4th Author's Name Nami Ashizawa  
4th Author's Affiliation NTT Social Informatics Laboratories (NTT)
5th Author's Name Kazutoshi Sasahara  
5th Author's Affiliation Tokyo Institute of technology (Tokyo Tech)
6th Author's Name  
6th Author's Affiliation ()
7th Author's Name  
7th Author's Affiliation ()
8th Author's Name  
8th Author's Affiliation ()
9th Author's Name  
9th Author's Affiliation ()
10th Author's Name  
10th Author's Affiliation ()
11th Author's Name  
11th Author's Affiliation ()
12th Author's Name  
12th Author's Affiliation ()
13th Author's Name  
13th Author's Affiliation ()
14th Author's Name  
14th Author's Affiliation ()
15th Author's Name  
15th Author's Affiliation ()
16th Author's Name  
16th Author's Affiliation ()
17th Author's Name  
17th Author's Affiliation ()
18th Author's Name  
18th Author's Affiliation ()
19th Author's Name  
19th Author's Affiliation ()
20th Author's Name  
20th Author's Affiliation ()
Speaker Author-1 
Date Time 2022-05-28 13:00:00 
Presentation Time 25 minutes 
Registration for R 
Paper # R2022-1 
Volume (vol) vol.122 
Number (no) no.57 
Page pp.1-6 
Date of Issue 2022-05-21 (R) 

[Return to Top Page]

[Return to IEICE Web Page]

The Institute of Electronics, Information and Communication Engineers (IEICE), Japan