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Paper Abstract and Keywords
Presentation 2023-09-06 16:20
Analyzing success factors for sales calls and providing feedback
Kanji Takahashi, Shota Komatsu (Sansan) NLC2023-6
Abstract (in Japanese) (See Japanese page) 
(in English) Acquiring business opportunities through telephone calls is an important part of a company's sales activities．
In order to improve the acquisition rate of business opportunities, we analyzed speech recognized text of sales calls and the success or failure of such calls．
Through the analysis, we defined indicators that are considered to be sales success factors．
Feedback was provided to bring the indexes closer to the ideal values during actual sales activities．
However, the feedback did not significantly improve the indicators．
This paper reports a case study of the analysis and the implementation and effects of the feedback．
Keyword (in Japanese) (See Japanese page) 
(in English) Sales Call / Feedback / Text Analytics / / / / /  
Reference Info. IEICE Tech. Rep., vol. 123, no. 176, NLC2023-6, pp. 30-34, Sept. 2023.
Paper # NLC2023-6 
Date of Issue 2023-08-30 (NLC) 
ISSN Online edition: ISSN 2432-6380
Copyright
and
reproduction		 All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
Download PDF NLC2023-6

Conference Information
Committee NLC  
Conference Date 2023-09-06 - 2023-09-07 
Place (in Japanese) (See Japanese page) 
Place (in English) Osaka Metropolitan University. Nakamozu Campus. 
Topics (in Japanese) (See Japanese page) 
Topics (in English) The 20th Text Analytics Symposium 
Paper Information
Registration To NLC 
Conference Code 2023-09-NLC 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Analyzing success factors for sales calls and providing feedback 
Sub Title (in English)  
Keyword(1) Sales Call  
Keyword(2) Feedback  
Keyword(3) Text Analytics  
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1st Author's Name Kanji Takahashi  
1st Author's Affiliation Sansan, Inc. (Sansan)
2nd Author's Name Shota Komatsu  
2nd Author's Affiliation Sansan, Inc. (Sansan)
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Speaker Author-1 
Date Time 2023-09-06 16:20:00 
Presentation Time 25 minutes 
Registration for NLC 
Paper # NLC2023-6 
Volume (vol) vol.123 
Number (no) no.176 
Page pp.30-34 
#Pages 5 
Date of Issue 2023-08-30 (NLC) 

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