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Paper Abstract and Keywords
Presentation 2025-03-13 11:20
[Invited Talk] Practice about SecOps and AIOps in Mission-Critical Services
Hidenori Suzuki, Masao Nishie (NTT Com) ICM2024-43
Abstract (in Japanese) (See Japanese page) 
(in English) We have been developing and providing a mission-critical video transmission service, leveraging our high-quality and highly reliable wide-area communication infrastructure as a telecommunication carrier. This service involves the development of a nationwide, uninterrupted, low-latency closed network dedicated to video transmission, along with an operation system to monitor and control these networks. Our service ensures the reliable and stable transmission of critical life-saving information, such as information about earthquakes and typhoons, through a 24/365 maintenance system that includes preventive maintenance, rapid fault response, and security measures. However, the complexity of our system has increased due to the integration of new features to meet customer needs, such as external connections to cloud services. Furthermore, in terms of security, the increase in external connections has revealed the limitations of perimeter-based security. With numerous vulnerabilities being discovered daily and attack methods becoming more sophisticated and malicious, the demands on operators to handle incidents and require high-level security skills have intensified. In this paper, we introduce our efforts to enhance security by combining Endpoint Detection and Response (EDR) for endpoint monitoring and Network Detection and Response (NDR) for network monitoring. We also discuss the use of open-source projects for automatically and continuously detecting and managing new vulnerabilities. Finally, we share our experiences and insights gained from implementing measures such as fault cause estimation and searching design documents and past incident records in an on-premises environment, aiming to improve maintenance efficiency in line with the trend of generative AI, while considering security.
Keyword (in Japanese) (See Japanese page) 
(in English) SecOps / AIOps / Generative AI / Video transmission / In-house Development / / /  
Reference Info. IEICE Tech. Rep., vol. 124, no. 433, ICM2024-43, pp. 29-34, March 2025.
Paper # ICM2024-43 
Date of Issue 2025-03-06 (ICM) 
ISSN Online edition: ISSN 2432-6380
Copyright
and
reproduction		 All rights are reserved and no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage and retrieval system, without permission in writing from the publisher. Notwithstanding, instructors are permitted to photocopy isolated articles for noncommercial classroom use without fee. (License No.: 10GA0019/12GB0052/13GB0056/17GB0034/18GB0034)
Download PDF ICM2024-43

Conference Information
Committee ICM  
Conference Date 2025-03-13 - 2025-03-14 
Place (in Japanese) (See Japanese page) 
Place (in English) Ishigaki Civic Hall 
Topics (in Japanese) (See Japanese page) 
Topics (in English)  
Paper Information
Registration To ICM 
Conference Code 2025-03-ICM 
Language Japanese 
Title (in Japanese) (See Japanese page) 
Sub Title (in Japanese) (See Japanese page) 
Title (in English) Practice about SecOps and AIOps in Mission-Critical Services 
Sub Title (in English)  
Keyword(1) SecOps  
Keyword(2) AIOps  
Keyword(3) Generative AI  
Keyword(4) Video transmission  
Keyword(5) In-house Development  
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1st Author's Name Hidenori Suzuki  
1st Author's Affiliation NTT Communications Corporation (NTT Com)
2nd Author's Name Masao Nishie  
2nd Author's Affiliation NTT Communications Corporation (NTT Com)
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Speaker Author-1 
Date Time 2025-03-13 11:20:00 
Presentation Time 50 minutes 
Registration for ICM 
Paper # ICM2024-43 
Volume (vol) vol.124 
Number (no) no.433 
Page pp.29-34 
#Pages 6 
Date of Issue 2025-03-06 (ICM) 

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