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All Technical Committee Conferences (Searched in: All Years)
| Committee | Date Time | Place | Paper Title / Authors | Abstract | Paper # | |
| SeMI, IPSJ-UBI, IPSJ-MBL | 2024-03-01 11:30 |
Fukuoka | A Study on Time Series Analysis Method and LLM Application in Customer Support Yoshiki Hayashi, Akihiro Chiba, Atsushi Toyama (NTT DOCOMO,), Tetsuya Shioda, Yuuki Taniguchi (NTT), Hiroki Asai (NTT DOCOMO,), Rin Kan (NTT), Takuya Kobayashi, Aogu Yamada, Gaku Ishikura, Ayaka Ueda, Satoshi Konishi (NTT DOCOMO,), Hisashi Kurasawa, Junji Tomita (NTT), Atsushi Sato (NTT DOCOMO,)  SeMI2023-83 |
To provide fine-tuned support tailored to each customer, companies need to understand needs and issues from customer inf... [more] | SeMI2023-83 pp.72-75 |
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| ET | 2023-03-14 14:10 |
Tokushima | Tokushima University (Primary: On-site, Secondary: Online) |
HMD-type customer service training support system using eye tracking Takeru Oue, Yukihiro Matsubara, Kousuke Mouri, Masaru Okamoto (Hiroshima City Univ.) ET2022-71 |
In this paper, customer service training support system using HMD and eye tracking approach are developed. By using this... [more] | ET2022-71 pp.73-78 |
| IE, ITS, ITE-MMS, ITE-ME, ITE-AIT [detail] | 2021-02-19 14:35 |
Online | Online | [Special Talk]
Store Channel Customer Segmentation using transaction data Yuji Sakagawa (Hokkaido Univ.) |
We attempted to identify market segments based on real and online stores in a specific area by latent class analysis. As... [more] | |
| IE, ITS, ITE-MMS, ITE-ME, ITE-AIT [detail] | 2021-02-19 15:20 |
Online | Online | [Special Talk]
A Note on Customer's Interest Estimation Method Using Security Camera Video Data from the Real Store
-- Validation of the accuracy of an anomaly detection model using features obtained from a posture estimation model -- Yuki Honma, Ren Togo, Maiku Abe, Takahiro Ogawa, Miki Haseyama (Hokkaido Univ.) |
In this paper, we propose a method for estimating customers’ interests using videos recorded by a security camera in a r... [more] | |
| CAS, MSS, IPSJ-AL [detail] | 2019-11-28 10:25 |
Fukuoka | A Population Game Model of Customers' Behaviors based on Review Score Ranking Daiki Kuromi, Takafumi Kanazawa (Osaka Univ.) CAS2019-45 MSS2019-24 |
In recent years, the online shopping has become common.In many review sites, customers can refer to an average rating ra... [more] | CAS2019-45 MSS2019-24 pp.7-10 |
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| ICTSSL | 2017-03-03 11:00 |
Niigata | Niigata University | Multi agent simulation on change of customer flow line by arrangement of store clerks in home center Kentaro Tani (GIES), Yoshinobu Maeda, Keisuke Nakano (Niigata Univ.), Masakazu Sengoku (GIES) ICTSSL2016-79 |
In recent years, researches using big data of human behavior using wearable sensors have been actively conducted. In th... [more] |
ICTSSL2016-79 pp.49-52 |
| AI | 2017-02-18 16:00 |
Okayama | Proposal of extracting purchase behavior and product DNA using Topic Model Mamoru Emoto, Yukio Ohsawa (UTokyo) AI2016-33 |
In this study, we propose a method that enables us to extract customer characters and product characters based on custom... [more] | AI2016-33 pp.51-55 |
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| KBSE | 2017-01-24 13:20 |
Tokyo | Kikai-Shinko-Kaikan Bldg. | Method for Designing Training Data for a QA System using Consumer and Service Modeling Hironori Takeuchi, Shiki Akihara (IBM) KBSE2016-37 |
By using the question answering technology, we can develop an inquiry system for various business. When constructing an... [more] |
KBSE2016-37 pp.37-42 |
| PRMU, IBISML, IPSJ-CVIM [detail] | 2015-09-15 10:00 |
Ehime | Recognition of Customer Behavior on the Front of Shelf from Surveillance Camera Jingwen Liu, Yanlei Gu, Shunsuke Kamijo (Univ. of Tokyo) PRMU2015-82 IBISML2015-42 |
The analysis of customer behavior from surveillance camera is one of the most important open topics for marketing. We pr... [more] | PRMU2015-82 IBISML2015-42 pp.97-102 |
|
| R | 2010-07-30 15:05 |
Yamagata | A Note on Service Availability Measurement for Hardware/Software System Koichi Tokuno, Shigeru Yamada (Tottori Univ.) R2010-21 |
Service availability is one of the customer-oriented attribute and defined as the attribute that the system can successf... [more] | R2010-21 pp.25-30 |
|
| DE | 2010-06-28 10:20 |
Aichi | Nagoya Univ. | Stream Data Analysis Application for Customer Behavior with Complex Event Processing Shuhei Kuwata, Yoko Inaba, Masatoshi Yokogawa (NTT DATA), Takashi Namatame (Senshu Univ.), Keiichiro Nakagawa (NTT DATA) DE2010-3 |
We propose a new CEP(Complex Event Processing)-based data analysis service that makes real-time use of the streaming dat... [more] | DE2010-3 pp.13-18 |
| MVE | 2009-11-12 13:00 |
Osaka | Osaka Institute of Technology | Analysis of customer's behavior in shopping mall using gaze measurement Koutaro Okamoto (Doshisha Univ./ATR), Akira Utsumi, Hirotake Yamazoe, Takahiro Miyashita (ATR), Kazuhiko Takahashi (Doshisha Univ.), Norihiro Hagita (ATR) MVE2009-58 |
We measured subject’s gaze behavior in shopping mall using a wearable-type gaze tracker and examined how much informatio... [more] | MVE2009-58 pp.1-6 |
| LOIS | 2008-03-07 14:45 |
Tokyo | Kikai-Shinko-Kaikan Bldg.(pending) | Service Science
-- Applications of Observation toReal World Business -- Haruhito Matsunami (Osaka Gas) OIS2007-100 |
Original methodology of service science, that combines three methods (obtaining service data using ergonomics methods, a... [more] | OIS2007-100 pp.17-22 |
| NS, RCS (Joint) |
2007-07-20 13:10 |
Hokkaido | Kitami Institute of Tech. | Optimization of bearer regulation using a disaster congestion model Yoshikazu Akinaga, Jun Sasaki, Shigeru Kaneda, Masaru Takahashi, Takeshi Ihara, Kazuo Sugiyama (DoCoMo) NS2007-48 |
During natural disasters, congestion is observed due to high traffic generation in the disaster affected areas. Recently... [more] | NS2007-48 pp.49-54 |
| MSS | 2007-01-26 14:50 |
Tokyo | Kikai-Shinko-Kaikan Bldg. | The applications of Data Mining to human behavior analysis,on the point of view of arranging supervised data Ichiro Toyoshima, Kanako Hattori, Takufumi Yoshida, Toyokazu Itakura, Ryohei Orihara (TOSHIBA) |
In recent years,various sensing technologies(e.g. RFID,Image Processing)allow us to get the data of human behavior in re... [more] | CST2006-42 pp.25-30 |
| IE | 2006-03-28 10:25 |
Tokyo | Kikai-Shinko-Kaikan Bldg. | Basic Study for Recognition method of Customer Behavior
-- Judgment of Flames which Human Existence and Recognition of Interaction Between Human and an Object Using by Color Information -- Takayuki Hori, Jun Ohya (Waseda Univ.), Jun Kurumisawa (CUC) |
I was aimed at recognition method of customer behavior at the time of the purchasing and action such as comparison in a ... [more] | IE2005-318 pp.7-8 |
| AI | 2005-10-21 10:55 |
Kyoto | Qualitative validations of "One-Day Customer-Go-around Model" Ichiro Toyoshima, Takashi Koiso, Takufumi Yoshida, Kanako Hattori, Naoki Imasaki (TOSHIBA) |
We proposed ``One-Day Customer-Go-around Model'', which is derived from real customer moving-trail data, in[5]. This pap... [more] | AI2005-16 pp.7-12 |
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